Battalion Chief Rob Fisher of Snohomish Regional Fire & Rescue and c0-founder of Young Officers on Fire talks about the importance of building relationships in the fire service. He emphasizes to young firefighters to know the trade before learning the tricks, and for young officers to learn how to communicate well in all aspects. Chief Fisher emphasizes the following: Pick up the phone and talk to people, meet with people face to face, plan and organize. If it's important, put it on the calendar, don’t find the time, make the time. Invest time bonding in non-work stuff, give and receive appreciation more frequently, and lastly, always stay authentic,

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