Banks and scams: protecting customers and managing risk. How can banks walk the tightrope between broadening their appeal to a new generation of tech-savvy consumers whilst ensuring they keep their customers safe from online fraud?

In the latest episode of our new podcast series: Banking on people in an age of digital transformation Hannah Cassidy, Charlotte Henry and Marina Reason explore how the banking industry is addressing the increasingly prevalent threat of cyber hacks and scams, as it strives to strike a balance between bank, regulator and customer liability.

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