In this episode of Fuel Your Drive, I share a powerful story about a recent doctor’s visit that turned into a lesson on customer service, culture, and the importance of listening to your clients. Business is about constant evolution—if you’re not changing, you’re not growing. I break down why customer feedback is the ultimate driver of success, how ignoring it can destroy trust, and why convenience is king in today’s world. Tune in to hear how you can build a listening organization, pivot with purpose, and fuel growth by putting people first.

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