First Contact: Stories of the Call Center

First Contact: Stories of the Call Center

Por: NobelBiz Studios
Because no one pictures themselves working at a call center, First Contact: Stories of the Call Center is a monthly podcast about how tech leaders and entrepreneurs found their way into the contact center industry.
65 episodios disponibles

Latest episodes of the podcast First Contact: Stories of the Call Center

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Reinventing Lead Generation for New Consumer Behaviors: Michael Ferree 18/11/2021
Reclaiming Sales through Authentic Persuasion: Jason Cutter 15/10/2021
The Future of Workforce Management for Contact Centers: Daryl Gonos 24/09/2021
Benchmarking and Training in Today‘s Contact Centers: Bruce Belfiore 27/08/2021
Enabling the Contact Center of the Future with Real-Time Analytics: Marc Bernstein 23/07/2021
CCaaS and The Challenges of Cloud Migration: Frank Wassenbergh 18/06/2021
The Contact Center Tech Shift During the Pandemic: Fred Stacey 21/05/2021
Customer Memories and The True Value of CX: Colin Shaw 23/04/2021
The Unexpected Journey of a Serial Entrepreneur: Gary Pudles 19/03/2021
A Lifetime of Lessons Learned: Steve Bederman 19/02/2021
Christmas Special - Happy Holidays from NobelBiz 22/12/2020
Exploring the Magic of Amazing Customer Service: Shep Hyken 23/10/2020
Bonus Recording: Steve on CX Superheroes with Christopher Brooks 14/10/2020
Exploring Human Voice and Simulation Training: Nancy Munro 25/09/2020
Bonus Recording: Steve on The Sage Executive Podcast with Fernando Corona 26/08/2020
The Lifelong Dream of Customer Support: Roy Atkinson 21/08/2020
Growing Up in a Call Center: Thomas Laird 24/07/2020
Bonus Recording: Steve on Telecom Reseller with Doug Green 15/07/2020
Truth-Telling in the Age of Robocalls: Rebekah Johnson 26/06/2020
Bonus Recording: Steve on Contact Center Insights with Nancy Munro 05/06/2020
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