In this episode of the EY India Insights podcast, part of the EY.ai series, we explore one of the most promising frontiers of artificial intelligence – Agentic AI. Hari Balaji, Partner, Technology Consulting, EY India, explains how Agentic AI is reshaping enterprise operations and organizational efficiency. He highlights how businesses view Agentic AI as a digital workforce capable of addressing complex processes beyond the reach of traditional automation like RPA. While the technology is still at an early stage, with performance and quality challenges to resolve, its potential is significant. Organizations need to adopt a comprehensive process view and integrate human-in-the-loop mechanisms to maximize outcomes and ROI.Key takeawaysMany organizations expect advanced solutions such as Agentic AI to address complex processes where traditional automation methods like RPA have fallen short.Businesses are moving up from conducting many proofs of concept (POCs) to thinking about unlocking value and driving ROI.Enterprises view Agentic AI as a 24/7 digital workforce that can be scaled up or down as per requirements.Tune in to learn how enterprises can unlock the full potential of Agentic AI by aligning technology with overarching processes and problem-solving approaches.

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