Are you feeling overwhelmed in your business and struggling to balance it all? Wondering if it’s time to bring in more help but unsure where to start? In this episode, we dive deep into how a COO can streamline your business operations—and your life.

In this episode I sit down with Rhi, a COO who helps business owners simplify their operations and find harmony between business and personal life. Rhi shares her journey from employee to entrepreneur, how she managed to become fully booked within a month of starting her business, and the difference a COO can make in scaling a growing business. She breaks down what a COO actually does, how to know when you need one, and offers practical advice for early-stage business owners.

In this episode:

Rhi’s story of moving from luxury hospitality to becoming a COO and building a fully booked business in her first month.
The importance of planning ahead and building your business before launching.
How a COO can streamline both business operations and personal life for the founder.
Key differences between hiring a COO and a VA, and when to bring in each.
Rhi’s top operational tips for business owners in their first few years.
The importance of visibility into your business operations and systems for long-term success.


Action Steps:

Create a Master List: Write down everything you do in your business—daily, weekly, monthly, quarterly, and yearly.
Analyze the Gaps: Compare this master list against your business vision. Where are the gaps between what you do and what you want to achieve?
Increase Visibility: Implement systems or tools that give you more visibility into your operations, so you can plan ahead and make informed decisions.


Connect with Rhi:
Instagram: https://www.instagram.com/opsbyrhi/
Website: https://rvpalimited.com/


Connect with me, Hayleigh Hayhurst:
Website: https://www.espressopodcastproduction.com/
YouTube: https://www.youtube.com/@EspressoPodcastProduction
Instagram: https://www.instagram.com/espressopodcastproduction/
TikTok: https://www.tiktok.com/@espressopodproduction

Music: John Kiernan. www.johnkiernanmusic.com
Produced by Espresso Podcast Production: https://www.espressopodcastproduction.com/

Join the Conversation: What did you think of this episode? Share your thoughts and key takeaways with me on social media using the hashtag #EmployeeToBoss. If you enjoyed this episode, please leave a review and share it with your network.

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