In this episode, Michelle Pritchard speaks with Tony Van Eyk, Managing Director of BirdEye Australia, about the challenges dental practices face in managing their online presence and customer engagement. They discuss how BirdEye's platform helps practices attract new patients, improve customer experience, and save time through automation and AI technology. The conversation highlights the importance of adapting to changing consumer behaviours and the need for dental practices to embrace modern tools to stay competitive.Takeaways- Dental practices feel overwhelmed by online engagement demands.- BirdEye helps attract patients cost-effectively through local search.- Online reviews are crucial for building consumer confidence.- Automated follow-up campaigns can enhance review collection.- Consumer behaviour is shifting towards AI and chat-based searches.- Customer experience expectations have changed post-COVID.- Practices need to provide fast, digital experiences.- AI tools can significantly save time for dental practices.- Integration with practice management systems is essential.- Embracing technology is key to staying competitive in dentistry.Connect with Tony Van Eyk and BirdEye Australia:Website: https://getbirdeye.com.au/Facebook: https://www.facebook.com/birdeyeaustraliaInstagram: https://www.instagram.com/birdeye_australia/Tony Van Eyk - LinkedIn: https://www.linkedin.com/in/tony-v-95553924/------------------------------------------------------------------------------------Send us a textHelping Dental & Specialist Practice Owners Build Systems That Work—So You Can Focus on Dentistry. Not sure where your practice stands financially? Take our FREE 5-Minute Practice Profitability Audit and uncover hidden profit leaks and quick-win strategies to boost revenue. ✔ Get your Profitability Score – Low, Medium, or High ✔ Identify inefficiencies that may be costing you money ✔ BONUS: Free copy of The Ultimate Guide to Practice Management Take the audit now: https://tinyurl.com/alignedbc-freeaudit Need expert advice? Book a complimentary 30-minute virtual coffee chat: Connect with me: https://linktr.ee/alignedbusinessconsulting Email: [email protected] Enjoying the podcast? Subscribe to our YouTube channel for more expert insights! https://www.youtube.com/@michellepritchard-alignedb9302 Stay tuned for more episodes from Dental Success: Beyond Chairside!

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