In this episode of Dental Owners Radio, Ben Shaver, Dr. David Marsh, and Dr. Michael Williams discuss the importance of building patient trust and creating a patient-centric experience in dental practices. They share personal wins, explore the motivations behind patient visits, and emphasize the role of empathy and effective communication in fostering long-term relationships with patients. The conversation also touches on generational differences in patient expectations and the value of second opinions in dental care.Key TakeawaysBuilding patient trust is essential for a successful practice.Empathy plays a crucial role in patient relationships.Understanding patient motivations can enhance care.Effective communication is key to establishing trust.Generational differences affect patient expectations and behavior.Asking the right questions can lead to deeper patient insights.Second opinions can help build trust and confidence in treatment plans.Creating a patient-centric experience improves satisfaction and loyalty.Patients want to feel heard and understood in their dental care.Trust is built through consistent and genuine interactions.Go to VenturePractices.com to learn more about getting guidance on leadership and brand strategy to grow your private practice.

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