Banking in the UAE is entering a phase where digital expectations, AI, and trust are forcing banks to rethink everything from processes to culture.Arjun sits down with Dr. Bernd van Linder, CEO of Commercial Bank of Dubai, to unpack how customer experience, technology and trust are reshaping the future of banking.🎙️ In this episode:Why customer experience has become the only real competitive advantage in bankingHow digitization moved from a COVID era surprise to a baseline expectationWhy the UAE banking sector keeps evolving faster than global peersHow banks can rewire legacy systems without breaking what worksWhy fintechs are now partners, not threats, and how the best banks use themThe real impact of AI on productivity, governance and the workforceHow trust, safety and regulation shape decision making in a digital-first worldWhat the next five years of banking will look like in the region👉 Watch now to understand how customer experience, fintech partnerships, AI and trust will define the next era of banking.#CouchonomicsWithArjun #Banking #DigitalTransformation #AI #Fintech #UAE #CustomerExperience #FutureOfBanking #Leadership #InnovationPARTNERSCouchonomics with Arjun Season 04 is brought to you by:Adyen → https://www.adyen.com/Thunes → https://thunes.com/Mastercard → https://mastercard.com/E& → https://www.eand.com/Digit9 → https://www.digitnine.com/SC Ventures → https://scventures.io/Hala → https://hala.com/SOCIAL LINKSArjun’s LinkedIn → https://www.linkedin.com/in/arjunvirsingh/Couchonomics LinkedIn → https://www.linkedin.com/showcase/couchonomics-with-arjun-singh/Instagram → https://www.instagram.com/couchonomics/Twitter → https://twitter.com/Arjun_Vir_SinghTikTok → https://www.tiktok.com/@couchonomicsNewsletter → https://bit.ly/3WI4A6EChapters00:00 The new realities of customer expectations02:00 Why UAE banks are evolving faster than global peers04:00 Customer experience as the only real competitive advantage07:00 Rewiring people and processes for a digital-first world10:00 How fintech partnerships are reshaping bank capabilities14:00 The future role of branches in a digital-first banking model18:00 Moving from legacy tech to open, integrated systems22:00 The real impact of AI on productivity, risk and governance30:00 Trust, safety and how customers choose banks today36:00 What the next 3 to 5 years of banking will look likeOur website 👉 https://bit.ly/3jk7UH0Find us on our social media platforms: Arjun's LinkedIn https://www.linkedin.com/in/arjunvirsingh/ CCN LinkedIn https://www.linkedin.com/showcase/couchonomics-with-arjun-singh/ Instagram https://www.instagram.com/couchonomics/ Twitter https://twitter.com/Arjun_Vir_Singh?s=20 TikTok https://www.tiktok.com/@couchonomics Subscribe to Arjun's LinkedIn newsletter, Couchonomics Crunch: https://bit.ly/3WI4A6E

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