Emotional intelligence / soft skills are the ability to understand, use, and manage your emotions positively to reduce stress, communicate more effectively, empathize with others, overcome challenges, and defuse conflicts. In his ground-breaking book - 'Working With Emotional Intelligence' Daniel Goleman said it best. 'We are being judged by a new yardstick; not just how smart we are or by our training and expertise, but also how we manage ourselves and each other. Sixty-seven percent of the competencies needed to manage and lead others are emotionally based. If you want to attrack and retain talent, you must up your leadership EQ.

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