There are hopefully many events that occur in our profession that are unexpected positives that impact our days. These are great and are definitely needed. Pleasant surprises are commonly those little things we do of our own initiative that often encompass our need for the organization as whole to benefit in the big picture, without need for self-recognition - doing the right thing because it needs to be done. Do you have a mindset in your daily work that you will contribute a couple pleasant surprises each day? Learn how!

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