During the interview, Tim discusses how the platform has evolved over time from phone calls to text and eventually live chat, adapting to technological changes and maintaining its mission of providing support to those in need. TheHopeLine operates through a team of 45 part-time Hope Coaches across multiple time zones, providing 24/7 crisis intervention support. The coaches work 2-4 shifts per week, each lasting 4 hours, and come from diverse backgrounds including retired professionals, licensed counselors, and career missionaries. The coaches are connected through an online chat system and operate from 8 different time zones worldwide.He mentions that they expect to have conversations with over 32,000 individuals by the end of December, noting that there is a need for more capacity to handle the increasing number of inquiries.Tim discusses the mental health challenges faced by young adults, highlighting anxiety as a significant issue driven by a lack of control over their future and the influence of social media. He notes that 12% of their chats involve suicide ideation, while 41% of parents surveyed by the American Psychological Association reported being so stressed they couldn't function, raising concerns about the impact on children. Tim also mentions that 20% of their live chats come from outside the U.S., indicating global prevalence of these issues.Tim emphasizes the importance of engaging young people in the community. He suggests that recognizing and connecting with young individuals, without judgment, can help build trust and potentially change their lives. Tim provides a personal example of how engaging a young person can have a positive impact, highlighting the significance of listening and showing interest in their concerns.He shares his faith-based perspective on what gives him hope regarding TheHopeLine's impact. He explained their LEAP model (Listen, Encourage, Advise, and Pray/Plan) and describes how helping students understand their inherent value as beings created in God's image can transform their lives. He notes that many students who previously felt unlovable and isolated gain new motivation and hope when they realize they are of infinite value, which is the foundation of TheHopeLine's mission.Tim highlights their website as where to go to help students and young adults and notes that the website's footer contains a "Partners in Hope" section where adults can learn about becoming Hope Coaches, joining the prayer team, becoming mentors, or donating to support the free service.Visit https://www.thehopeline.com to learn more about TheHopeLine.https://www.facebook.com/TheHopeLine/GiveNow

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