It all starts with your ability to effectively handle redundant questions  Once you've efficiently done that, you can focus on pursuing profitable business for your agency.  If not, you'll end up falling short of providing a service experience those clients need and expect.  There's something to be said about punching above your weight to find neglected good-sized accounts.  Matt Snowden, Founder of Talanton Insurance, talks about the trials and errors he's faced to find his agency ahead of schedule looking for its next challenge. 

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