Stephen Dean co-founded Keona Health to simplify the tedious process that providers have to go through with healthcare technology. With his background in information technology, Stephen and his co-founders came up with a systematic customer relationship software built for healthcare. In this episode, Mike and Stephen discuss the major disconnect in the medical community such as fragmented technical systems, inaccessible providers for immediate needs, and inconsistencies in data sources. Keona Health addresses these gaps with the aid of artificial intelligence so that patients can easily access solutions to their inquiries and problems at all times. Three TakeawaysEfficient CRM systems simplify the complexities of healthcare technology. Healthcare systems can help provide a smooth customer experience. Keona Health focuses on customer input rather than corporate direction.“At the end of the day, we provide a positive patient experience and make everybody's life easier.”  - Stephen DeanStephen’s AchievementsWith his experience and expertise in information technology, he built several start-ups.He co-founded Keona Health to simplify healthcare technology’s complicated process. He received his MBA from Duke.ResourcesContact Steven Dean through email: [email protected] Keona Health’s Official Website: https://www.keonahealth.com/ Contact Mike Martens: linkedin.com/in/firststaffbenefitsContact Mike through email: [email protected] This Episode0:00 Introduction1:33 Overview of Keona Health3:28 Major disconnect in the medical community11:33 Pivoting to a full-blown healthcare CRM13:07 Measurable patient satisfaction19:48 Long-term plans21:54 Reach out to Stephen Dean

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