In this episode of the Built by People podcast, host Dave interviews Crystal Boysen, the Chief People Officer at Sprout Social. Crystal shares her unconventional career journey from IT consulting at Deloitte to a pivotal role in HR, and emphasizes the importance of people-centric approaches in driving organizational performance. They discuss the significance of cultural surveys over traditional engagement surveys and how re-imagining learning and development programs can reinforce core values. Additionally, Crystal provides insights into optimizing HR organizational design to prepare for future challenges and maintaining cultural values during periods of change. The conversation highlights the power of clarity, storytelling, and intentional actions in building a strong and resilient company culture.

00:45 Crystal's Unconventional Career Journey
01:01 Transition to HR and Early Experiences
02:50 The Power of Culture Surveys
06:09 Reimagining Learning and Development
10:16 Optimizing HR Organizational Design
13:19 Maintaining Cultural Values During Change
14:50 Parting Advice and Closing Remarks

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