In the second installment of a four-part series, Keila focuses on understanding client mix and maintaining strong client relationships as key factors for success in professional service firms. She explores how technology impacts client satisfaction, emphasizing the importance of effective onboarding processes and assessing whether current tools meet both firm and client needs. Keila also discusses strategies for evaluating client fit, gathering feedback, and building stronger relationships, ultimately aiming to enhance transparency and deliver on promised client experiences.Thank you to our sponsor, Ignition Book free trial Here : ignitionapp.info/keila-free-trialCoupon code: Trawick24 50% off for 3 months (pro, pro +), expires Jan 1, 2025(00:00) - Introduction to the Series
(01:13) - Recap of Last Week's Episode
(01:30) - Understanding Your Client Mix
(02:05) - Technology and Client Onboarding
(04:19) - Evaluating Client Fit and Responsiveness
(05:31) - Client Satisfaction and Feedback
(08:37) - Concluding Thoughts and Next Steps
(09:49) - Sponsor Message and Closing
Connect with Keila!LinkedIn - www.linkedin.com/in/keilahilltrawickWebsite - www.krht.coRESOURCES:Learn more about Little Fish’s suite of services and sign up for our newsletter at www.littlefishaccounting.comFollow Little Fish Accounting at instagram.com/littlefishaccounting

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