Are fear and gut feelings running your business—or are facts and strategy leading the way?In this episode, Peter Cooper and Mark Hagen reveal their journeys through the automotive industry, sharing how mastering the numbers, building genuine customer relationships, and embracing failures can transform a shop from surviving to thriving.They explore why inspections matter, how to create a culture people love to work in, and why fear should never dictate your decisions. Mark also shares powerful lessons from his own path to building successful businesses—offering actionable insights to help you grow with confidence, not hesitation.

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