The dynamic Cindy Novotny has been branded the “Radical Mentor” and holds rooms of hundreds and thousands of people in rapt attention. She tells us about living with no balance, why you should never fake it, secrets to career success, how passion is a combination of love and anger, and always starting with the most important person in the room, the customer. Hotels she loves: Borgo Egnazia, Grand Hotel Mackinac Island, Four Seasons Prague, Royal Mansour Marrakech, and the Belmond Hotel Cipriani in Venice.  First, Jack and Annie’s airplane pet peeves, like pretzels that make your breath smell, boarding groups 1 to 3 together when you’re Group 1 as British Airways Gold, and why do they make you put your laptop away 45 minutes before the flight lands? Hosted on Acast. See acast.com/privacy for more information.

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