📘 Grab your copy of the “Your B&B Starter Blueprint”!https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-download  Beyond Reviews: Using Guest Feedback to Shape Your Guest Experience Podcast/Episode Description & Timeline 00:00 – Welcome, and what counts beyond just reviews  02:00 – Methods to collect guest feedback (surveys, comment cards, conversations)  05:00 – Analysing feedback: trends, numbers, and stories  07:30 – Acting on feedback: small tweaks + staff involvement  09:30 – The “Feedback Focus Week” strategy you can use immediately  11:00 – How this links into B&B management best practices   #GuestFeedback #BBSatisfaction #HospitalityTips #SmallHotel #B&Blife #ServiceExcellence #GuestExperience #FeedbackMatters #BedAndBreakfast #ThankYouGuests   ⇒ TO READ OR LISTEN TO THIS EPISODE ON KEYSTONE HOSPITALITY PROPERTY DEVELOPMENT:https://bedsbreakfastsbusiness.com/2025/10/how-can-i-gather-guest-feedback-beyond-online-reviews-095📘 Grab your copy of the “Your B&B Starter Blueprint”!https://bedsbreakfastsbusiness.com/your-bb-starter-blueprint-pdf-downloadYou’ll find more tools, templates, and scripts in the full course:👉 Mastering B&B Management: Comprehensive Guide to Starting, Running, & Growing Your Bed & Breakfasthttps://courses.keystonehospitalitydevelopment.com/course/mastering-bb-management-comprehensive-guide-to-starting-running-and-growing-your-bed-breakfastJoin one of our groupsLinkedIn — https://www.linkedin.com/groups/8892038/Facebook — https://www.facebook.com/groups/bedbreakfastbusinesshttps://www.facebook.com/groups/bedbreakfastbusinessSay hi on socialFacebook: https://www.facebook.com/bedsbreakfastbusiness/LinkedIn: https://www.linkedin.com/company/beds-breakfasts-businessInstagram — https://www.instagram.com/bedsbreakfastsandbusinessBlueSky — @bnbprotips.bsky.social‬‬‬Listen to The Hospitality Property School PODCAST herehttps://keystonehpd.com/bedbreakfastbusinesspodcastYouTubehttps://www.youtube.com/@BedBreakfastBusinessA Division of Keystone Hospitality Property Development 

Ver todos los episodios