Company: Moon & Owl MarketingOwners: Jordan FowlerYear Started: 2014Employees: 1-10 Can empathy build a better agency? Jordan Fowler, founder of Moon and Owl Marketing, shares how his transition from ministry to marketing shaped a unique philosophy that keeps clients around for years...without contracts. This episode reveals how radical empathy and transparency became the core of a thriving agency model.Key TakeawaysWhy clients stay loyal when they aren’t locked into long-term contractsHow “radical empathy” shapes messaging that resonates deeply with customersHow agency values like transparency and honesty drive retentionThe real power of relationships in growing and sustaining an agency

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