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JD Power’s Garrett: Tech Investments Enhance Customer Experience

AM Best Audio Podcast
27/12/2024 8 min

Listen "JD Power’s Garrett: Tech Investments Enhance Customer Experience"

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Episode Synopsis

Mark Garrett director of insurance industry analytics, JD Power, discusses the growing focus on digital enhancements in the insurance industry, particularly in claims processing.

More episodes of the podcast AM Best Audio Podcast

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TransUnion’s Foy: Customer Demands, Cyberrisk, Digital Engagement Drive 2026 Insurance Trends 02/12/2025
Johnson Lambert’s Fuge: How Insurers Can Prep for the Next Wave of Automation, Analytics 01/12/2025
Lancashire's Maloney Advises 'Cycle Discipline' as Insurance Markets Face New Pressures 28/11/2025
Peak Re CEO: Insurance Sector Aims to Catch Up With Asia’s Rapid Growth 27/11/2025
From Incident to Analysis: The Science of Human Factors Investigations 26/11/2025
Combatting Nuclear Verdicts in Plaintiff-Friendly Jurisdictions 25/11/2025
LIMRA’s Golembiewski: Annuity Sales Surge as Investors Seek Guaranteed Retirement Income 24/11/2025
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