J.D. Power Reveals Key Q1 2025 Trends in Consumer Loyalty Survey

AM Best Audio Podcast
27/05/2025 9 min

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Episode Synopsis

Stephen Crewdson, senior director, J.D. Power, discusses how stabilized switching rates despite high shopping activity signal a shift in consumer behavior, prompting insurers to focus on retention, digital engagement and identifying high-value customers in the auto and homeowners insurance market.

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