Bob Fresneda discusses the challenges and opportunities today in document process automation and IIM. Bob is President of US Operations at TCG Process and a member of the AIIM Leadership Council. Bob lends his advice for business owners looking to reframe their business strategies in a today’s challenging marketplace. He describes the recent work at TCG with Swisscom and their efforts to implement a digital mailroom. This led the firm to not only use the innovations and efficiencies in document processing automation gained by working with TCG, but they now offer those services to their clients as an additional revenue stream to the company. Find out more, and listen for advice and action items you can use today. Host, Kevin Craine  

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