Ready to rethink mortgages as more than a product line? We sit down with Jerry Reed, President and CEO of Member First Mortgage, to unpack why home lending is the most powerful lever credit unions have to build member wealth, stabilize neighborhoods, and win long-term relationships. Jerry makes a compelling case that mortgages are more than just loans — they’re a mission. They collect the richest data in consumer finance, open the door to personalized guidance, and tie members to the institution at life’s most pivotal financial moment.We delve into the roadblocks that prevent many credit unions from committing to mortgages, including regulatory burden, tech complexity, staffing fluctuations, and fear of market cycles, among others. Jerry shares a practical blueprint for entering or scaling with confidence: partner with a mortgage-focused CUSO for overflow fulfillment, compliance, and secondary execution; utilize purchase or INPP channels to add assets and income; then sequence hiring for loan officers, processors, and underwriters as volume and competence grow. Along the way, we discuss the tools that matter: LOS stability, pricing and hedging, and eClose, as well as why realtor outreach and consistent turn times are key to unlocking purchase market share.The conversation also tackles mission drift. Jerry traces the movement from people helping people to growth-at-all-costs, and why board leadership must reset priorities around member outcomes: lower closing costs, transparent pricing, real education on credit and affordability, and broader access for first-time and underserved buyers. The payoff is more than brand goodwill; it’s sustainable member loyalty, stronger communities, and resilient balance sheets built on homes rather than hype.If you lead lending, strategy, or member experience at a credit union, this is a playbook for acting with purpose and precision in today’s market. Tune in now!Sponsored by Optimal Blue

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